Service support

SERVICE SUPPORT

array technology has always provided standardized, professional and diversified technical services to users.

the standardization of service standards, specialization of service quality and diversification of service content, it formulates service measurement standards centered on user satisfaction, and is committed to becoming a technical service benchmark enterprise in the industry field.

1. Free consultation service.

array provides 7x 24 free consultation service for all users. It can quickly respond to and reply to users' technical questions by telephone, email, IM, technical community, etc.

2. Debugging the service.

array provides a 7x 24-hour remote debugging service for the original factory service users. Through telephone guidance, remote debugging and other methods, it ensures that the customer's technical problems can be directly handled and tracked by the original factory technical experts until the problems are finally obtained..

3. On-site support.

will provide on-site communication, testing and after-sales debugging services to ensure that users' problems can be solved quickly.

4. Regular return visits.

In addition to passively responding to users' technical problem handling needs, the customer service center will actively provide regular product use care services to all users by telephone, grasp the operation status of users' products, and deal with the found user problems in the first place. At the same time, the customer service center will collect the product suggestions and opinions put forward by users and feed them back to the internal management team as an important reference for subsequent product and service quality improvement.